Bringing ideas, imagination, creativity and knowledge to enrich lives and build thriving communities


Thank you for your interest in Libraries Unlimited, an independent staff and community owned organisation.

About Libraries Unlimited
Libraries Unlimited is an independent charity running the library service in Devon and Torbay, and a range of other services including; one FabLab, and 3 Business and Intellectual Property Centres. We have approximately 380 members of staff working across our multiple locations. We are also an Arts Council England (ACE) National Portfolio Organisation (NPO), expanding our services to include high-quality arts and cultural events and activities for our users. We have an ambitious vision to grow and develop our organisation, our people and our services. We firmly believe that great libraries have a huge, positive impact on the lives of individuals and communities and we are committed to developing our new organisation to have an even bigger impact in local communities in the future. Our staff are critical to ensuring that our libraries continue to have maximum impact, and you could be part of this.

We currently have the following vacancies:

Positions        Relief           Trustees        Volunteers



Team Leader x 2 posts (Job ref: EXC050)

Salary: £16,294.14 per annum (£22,329 FTE / £11.57 per hour)
Hours: 27 hours per week (see working pattern below)
Location: Exeter Library
Closing date: 9am on Tuesday 5th December 2023

Interview date: Wednesday 13th December 2023 at Exeter Library

Week 1:
Wednesday:  9:00am – 5:00pm (7 hrs)
Thursday:      9:00am – 5:00pm (7 hrs)
Friday:            9:00am – 5:00pm (7 hrs)

Total: 21 hours

Week 2:
Monday:       9:00am – 5:00pm (7 hrs)
Tuesday:      9:00am – 5:00pm (7 hrs)
Wednesday: 9:00am – 5:00pm (7 hrs)
Saturday:      8:45am – 5:00pm (7.25 hrs)
Sunday:        11:30am – 4:15pm (4.75hrs)

Total: 33 hours

Average = 27 hours per week.

Join Our Team at Exeter Library: Customer Service Team Leader

Libraries Unlimited, the leading charity in library services, is on the lookout for a dedicated and dynamic Customer Service Team Leader to join our flagship library, Exeter Library. As the heart of Devon’s bustling community, Exeter Library welcomes approximately 2,000 visitors daily, offering a diverse range of services, from traditional library resources to cutting-edge technology like public PCs and a Fab Lab.

Key Responsibilities:

As a Customer Service Team Leader, you will play a pivotal role in supervising our team of Customer Service Assistants, ensuring the delivery of top-notch library services. You’ll maintain a high standard of customer care, resolving inquiries efficiently and handling any complaints tactfully. Collaborating with the Exeter Library Management Team, you’ll oversee staffing, security, and operational efficiency, fostering a positive work environment. Your role will extend to event management, ensuring adequate staffing for cultural events, and overseeing meeting room bookings, guaranteeing an excellent customer experience.

Your Skills and Qualities:

We are seeking an individual with excellent interpersonal skills, patience under pressure, and the ability to give clear instructions. Previous supervisory experience, particularly in public-facing roles, is desirable, but not essential. Proficiency in IT, including digital and online tools, is necessary, and experience in library services or a similar sector is advantageous. A positive attitude, commitment to customer care, and the ability to adapt to evolving service developments are fundamental.

At Libraries Unlimited, we are committed to equal opportunities and a diverse, inclusive workforce. If you have the passion, skills, and enthusiasm to lead a dedicated team in delivering exceptional library services, we encourage you to apply. Join us in shaping the future of library services at Exeter Library and beyond.

For an informal discussion about this role, please contact Chloe Reynolds, Senior Supervisor – Operations, on 07496842507 or email

Recruitment Pack
Job Description
Application Form
Equality Monitoring Form

When you’re ready to apply, please download the application form and equality monitoring form , and email both completed forms to

Customer Service Assistant  (Job ref: SML008)
Salary: £7,956.92 per annum (£21,029 FTE / £10.90 per hour)
Hours: 14 hours per week (see working pattern below)
Location: South Molton Library
Closing date: 9am on Monday 11th December 2023
Interview date: Tuesday 19th December 2023 at South Molton Library

Working pattern

Tuesday:  9am – 2pm
Thursday:  9am – 2pm
Saturday: 9am – 1pm

We are looking for a proactive Customer Service Assistant who can deliver excellent, friendly, and welcoming customer service at South Molton Library. You will have a love of reading, an ability to help people with basic use of computers, an interest in working with children & young people, and an interest in developing activities and events within the library.

As part of this role, you will be responsible for delivering weekly Bounce & Rhyme sessions for babies & toddlers and organising our weekly Lego Club for children.

For an informal discussion about this role, please contact Alice Haynes, Library Supervisor on 01769 572128

Recruitment Pack
Job Description
Application Form
Guidance for Candidates
Equality Monitoring Form

When you’re ready to apply, please download the application form and equality monitoring form , and email both completed forms to

Relief Positions

There are currently no Relief positions available.


There are currently no Trustee positions available.


Every library in Devon is run by paid library staff, but there are lots of volunteering opportunities for people who wish to get involved and support their local library and community.

Volunteer in Devon

Volunteer in Torbay

Libraries Unlimited believes…

…in the unlimited potential of library services to make a positive difference to people’s lives and communities through a shared love of reading and access to high quality information and facilities.